Politique de remboursement

ONLINE SALES RETURN POLICY

Thank you for shopping with us! We hope you love your purchase. If you’re not completely satisfied, please review our return policy below:

General Return Policy

Return Window: Items can be returned within 30 days of the purchase date.

Condition: All returned items must be unused, unopened, and in their original packaging with all tags attached. We cannot accept returns on any opened or used products.

Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within 72 hours of receiving your order. We will provide instructions for returning the item and will cover any return shipping costs in such cases.

Non-Returnable/Exchangeable Items
Samples: All samples are final sale and cannot be returned or exchanged. We encourage you to carefully consider your selection before purchasing.

Perishable Items: Food products are non-returnable for safety and quality reasons.

Special orders or personalized items:** Custom or personalized gifts are also non-returnable.

Conditional Returns/Exchanges

Personal Perfume Returns
Perfumes may be returned if they are unopened and in their original packaging. For hygiene and safety reasons, opened perfumes cannot be returned. We recommend purchasing samples before committing to a full-size fragrance to ensure it meets your preferences.

Personal Care, Beauty and Housekeeping Product Returns
Bath, body, skincare, make-up, soaps, lotions, and home cleaning supplies can be returned if they are unopened and in their original packaging. Due to hygiene reasons, we cannot accept returns on any cosmetics that have been opened or used.

Candles and Home Fragrances
Candles must be returned unused and in their original packaging. If opened, we cannot accept returns due to safety regulations.

Clothing Returns
Clothing can be returned or exchanged if unworn and in original condition. Please ensure tags are still attached.

How to Return an Item
1. Contact Us: Please reach out to our customer service team at info@themariemarie.com to initiate the return process.
2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
3. Refund Process: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or rejected. 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at nicole@monoeil-monoeil.com.

If rejected, you be required pay to return the item to you or forfeit the item after 30 days.

Exchanges
If you would like to exchange an item, return the original item (following the above steps) and place a new order for the desired product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Information
If you have any questions about our return policy or need assistance with your return, please contact us at info@thamariemarie.com.

Thank you for choosing The Marie-Marie! We appreciate your support and hope to serve you again soon!