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Politique d’expédition

Shipping Policy
Last Updated: November 17th, 2024

Welcome to The Marie-Marie Store! We're delighted to have you shop with us and are committed to ensuring your order arrives promptly and securely. Below is our shipping policy tailored for our valued customers.

Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed after 9:00 AM PST or on weekends/holidays will be processed the next business day.
  • You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping (U.S.) 3-5 business days Calculated at checkout
Expedited Shipping (U.S.) 1-3 business days Calculated at checkout
Local Pick-up 1 business day Free
International Shipping** 7-21 business days Calculated at checkout

Note: Delivery times are estimates and may vary depending on carrier delays and holidays.

Order Tracking

  • Once your order ships, we will send you a tracking number via email.
  • Use the provided link to monitor your shipment’s progress.

Local Pickup

We are proud to serve the Portland, Oregon community with convenient options:

  • Local Pickup: Select one of our “Pickup” locations at checkout. You’ll receive a notification when your order is ready.

Locations

  • The Marie-Marie - 719 SW Morrison Street
  • Dark Matter Factory Warehouse - 2435 SE 11th Avenue (SE 11th and Division)

Shipping Restrictions

  • We currently ship within the United States and to select international destinations.
  • International Shipping: Customs fees, duties, and taxes may apply and are the responsibility of the customer.

Lost, Damaged, or Missing Packages

  • If your package is lost or damaged during transit, please contact the carrier directly within 7 days of the expected delivery date to report the issue. Then, follow up by emailing info@themariemarie.com to let us know.
  • For packages marked as "Delivered" but not received, we recommend checking with neighbors or your local post office before reaching out. Most reported lost packages are found this way (95%+ success rate).
  • The Marie-Marie will not be responsible for packages lost or damaged during transit or after "delivery." Once the package is handed off to the carrier of your choice, the store has done its part in good faith, and all claims must be handled directly with the carrier and/or your local law enforcement.

Returns & Exchanges

For details on our return and exchange policies, please visit our Return Policy page.

Contact Us

For any questions or concerns, please contact us at:
The Marie-Marie
Email: info@themariemarie.com
Phone: coming soon
Address: 719 SW Morrison Street, Portland, OR 97205 U.S.A.
Hours: Mon. - Sun. 11 to 7

Thank you for supporting The Marie-Marie Store! We’re here to provide you with a seamless shopping experience.